Terms & Conditions

Conditions of returns

Please contact me within 3 days of delivery and I ask that the items to be shipped items back to me within 14 days of delivery, unworn and in the exact same condition and box that it arrived in.
(Please insure your shipping as I'm not responsible for uninsured or damaged posted items.)
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. I'm also not responsible for custom charges from overseas back to U.K.
I can offer a refund if I receive the items back as stated above.

Please note, Photography is a representation of the product. Every effort is taken to be as accurate as possible. Different lighting conditions in the photograph and computer screen monitors are subject to their own conditions.

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The following items can't be returned or exchanged

*Custom and Personalised commissions.
( Only if the commissioned piece is received damaged or defective. Before Shipping, all commissions are photographed before sent to the client.) Also incorrect Ring size by the customer will be charged for resizing or the ring remade at customers' expense. Any questions on sizing, please don't hesitate to ask. I'm happy to send out a copper ring in the correct gauge of your commission.

*Earrings, for hygiene cannot be returned.
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 Shipping

I'm not responsible for any damage, loss or delay cause by the postal office or shipping companies.
International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the U.K may be subject to import taxes, customs duties and fees from the destination country, which happen when the shipment arrive in your country. Please contact your own Customs office, as policies vary from country to country for further information. Delivery estimates can change if customs clearance procedures are required and are beyond my control. All Customs forms have full value declared on them.

I really love what I do and want you to be happy with my handmade Jewellery.

Thank you for understanding the necessary above terms.
Sarah x